Our goal is to deliver excellent service. We understand issues may arise, so this policy outlines when you may be eligible for a refund.

1. Overview

Refunds may apply to:

• Shipment bookings
• Storefront purchases

Each case is reviewed individually based on evidence provided.

2. Shipment Refunds

You may be eligible if:

• Pickup fails within 5 business days (not due to your error)
• A service is cancelled before handover to a logistics partner

Refunds are not issued if:

• The shipment is already in transit
• Delay is due to customs or incorrect user input

3. Storefront Orders

You may request a refund or replacement if:

• Items arrive damaged or are missing
• The wrong item was sent

Requests must be made within 48 hours of delivery, with photo proof.

4. Non-Refundable Cases

We do not issue refunds for:

• Change of mind
• Late customs clearance
• Refused deliveries for personal reasons
• Shipping of unauthorized items

5. How to Request

To submit a refund request:

• Email support@deliverypage.africa
• Include your order or booking number
• Provide reason and supporting evidence

Response time: 3 business days
Approved refunds: Processed in 5-7 business days to your original payment method.

6. Contact

Need help? We're here for you:
✉️ support@deliverypage.africa